Can you help with this photo storage problem?

[Dave Homewood]

I just had an email from my friend Bryan Cox, the author and well known pilot, who says:

"I am having a computer problem, where after downloading photos from my camera, which I have done for years with this camera, when I save into my current saving folder (TAURANGA 2012) in Documents, when I open the file all the thumbnails are in colour, but when I then open the thumbnails using Irfanview program which I have also used for years, they appear in black and white. Will attach three examples - all showing in colour in the thumbnails - but the two latest ones not opening in colour. Have you any suggestions?"

Two of the three thumbnails i received were in b&w. I really have no idea what the issue might be, so I wonder if anyone here has any ideas for a solution please?

[Peter Lewis]

Sounds like some unintentional processing is going on.

I'd suggest resetting all the preferences within the program to the default settings, or even reinstalling the programs involved.

[Dave Homewood]

Thanks Peter, I have passed this message along to Bryan.

[shamus]

Don't think I know the answer but I know that colour uses up masses more kilo (mega) bytes than black and white. If I start to run out of memory my computer defaults to black & white. Don't know if this is any help or not.